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Returns & Refund Policy

Returns

Due to the nature of our products, we do not accept returns on opened or used items for hygiene and safety reasons.

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If your product arrives damaged, defective or incorrect, please notify us within 7 days of delivery by emailing info@capense.co.za with:

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  • Your Order Number

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  • Clear photos of the item

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  • A brief description of the issue

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We will assess the issue and arrange a replacement or refund where applicable.

Refunds

Approved refunds will be processed to the original payment method within 7-10 business days.

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Please note:

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  • Shipping costs are non-refundable unless the error occurred on our side.

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  • We reserve the right to refuse refunds if items show signs of use or damage not caused during delivery.

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